Shipping

In the contiguous United States, our standard shipping fee is $19.99 for all orders $199.99 and less.  Orders $200.00 and more, with standard size and standard weight products, have free shipping.

Our standard shipping fees only applies to products that are standard size, standard weight, and non-hazardous materials.  Hazardous materials products have specific shipping assigned to them or it is calculated after the order based on the fee from the shipping company.  Products that are oversized, heavy, or require a freight shipping are excluded from our free shipping offer.  Products that are oversized, heavy, or require a freight shipping are: 1) designated outside of our standard shipping fees and have a specific shipping fee assigned to them which shows in the checkout cart or 2) they are designated a product that requires freight shipping.  Freight shipping fees are calculated by the freight shipper and are passed on without any increases.  Freight shipping is normally calculated based on several variables such as weight, size, delivery method, and delivery location.

Standard shipping in the contiguous United States will be provided by Fed Ex Ground or UPS.  For additional states and territories in the United States, we have a standard shipping fee of $75.00.  The shipping fee could be higher or lower based on the size and weight of the order.

We ship items Monday – Friday within 24 hours of payment provided the product ordered is in stock.  Orders are not processed or shipped on Saturday, Sunday or major US holidays, except by prior arrangement.  We cannot guarantee when an order will arrive.  Consider the shipping time as an estimate.

In order to reduce shipping costs and to get products to customers as quickly as possible, we ship from many warehouses located around the USA and Middle East and Some part of Europe.  Many of our warehouses, logistics companies, and manufacturers use specific shippers such as FedEx because of the service they deliver in their area.  We request them to use their best method that ships the order as quickly as possible.  If their chosen method is UPS and you have chosen FedEx we will pay any difference in cost but not charge you. 

We reserve the right to use alternative shippers such as the post office, local courier, etc. if we deem it more appropriate for your order.  However, you will not be charged any additional fees without first receiving an estimate and request to approve the charge.  We have encountered a few rare situations where there was only one shipper available who delivered to that area and in that case we used that carrier.  If you have a unique situation please indicate such in your Customer Comments section and we will do our best to honor your request.

For international shipping, please be advised that Brokers Fees, Customs Duties, and/or Taxes are not included in the listed purchase price.  We will always seek your expressed permission with explanation of additional charges before applying them to your purchase.  Please be advised that if you discover an error prior to receiving an item purchased or upon receipt you determine an item ordered is incorrect or not what you wanted please notify us directly as soon as possible.

Do not refuse delivery at the door for an item that is incorrect or that you changed your mind about prior to contacting us first so that we can arrange safe return of inventory.  If an order that you legitimately placed is refused at the time of delivery you will be subject to pay the total cost of shipping to deliver and return the freight plus a 25% restocking fee.

Returns

As of March 1, all PPE, disinfectants, and Corona Virus-related products can’t be returned or refunded per our terms of service.  These orders are not cancellable with the manufacturers due to high demand.

Returns are subject to our acceptance and approval.  If an item you received is not the item you ordered, is damaged, or incomplete (missing parts), or defective due to defects in manufacturing please notify is within 7 days by phone, fax, or email to request replacement or refund.  If you notify us after 7 days we may accept the return but you will be subject to a 25% restocking fee.  If you wish to return an item because it is no longer needed or wanted please contact us in 7 days and subject to our acceptance, we will issue an Return Merchandise Authorization, and you will be refunded minus 25% restocking fee.  Shipping fees are not refundable.

Fulfillment mistakes that we make resulting in the shipment of incorrect product(s) to you will also be accepted for return 14 days from the date of purchase.

Items must be returned in the condition in which they arrived and in their original packaging.  Before returning, you must first obtain a Return Merchandise Authorization code within the return period stated above.  A 25% restocking fee will apply to all returns that are not defective or fulfillment mistakes.

Please be advised that if you discover an error prior to receiving an item purchased or upon receipt you determine an item ordered is incorrect or not what you wanted please notify us directly as soon as possible.  Do not refuse delivery at the door for an item that is incorrect or that you changed your mind about prior to contacting us first so that we can arrange safe return of inventory.  If an order that you legitimately placed is refused at the time of delivery you will be subject to pay the total cost of shipping to deliver and return the freight plus a 25% restocking fee.

Certain items are non-returnable.  Custom manufactured items, items requiring refrigeration during transport, any product exposed to blood and/or other body fluids that could be infectious or contagious.  Contact us if you have any questions about specific products.

Certain items cannot be returned if opened or used.  Any items that could be potentially infectious or contagious after using cannot be returned.  For example, items such as wound care, skin products, incontinent briefs and underpads, needles and needle disposal, surgical blades, gloves, cannulas, thermometers, stethoscopes, and related items.

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.  You may visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience
(your information helps us to better respond to your individual needs)

To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include unsubscribe instructions in each email.


How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server.  All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your financial information (credit cards, financials, etc.) is not stored on our servers.

Do we use cookies?

Yes (cookies are small files that a site or its service provider transfers to your computer through your web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings.  Like most websites, if you turn your cookies off, some of our services may not function properly.  However, you can still place orders over the telephone.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.  This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.  We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act.  We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at any time by logging into our website via “Account Login” and going to the “Edit Profile” page.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age.  Our website, products, and services are all directed to people who are at least 13 years old or older.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website  

Your Consent

By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy please contact us.

**Due to recent events regarding the Coronavirus, Personal Protection Equipment (PPE), disinfectants, and related products are back-ordered with every major manufacturer. While the manufacturers are increasing production, they are also implementing strict rules that all orders are non-cancellable and non-returnable.

Therefore, we are implementing the same policy of non-cancellable and non-returnable for these items. Products not related to Personal Protection Equipment (PPE) and disinfectants will still have our flexible return policy.

We are also suspending sales of those products and international orders until they are available. We will resume processing orders as soon as possible.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.  We reserve the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Out-of-Stock Products

We will ship your product as it becomes available.  However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order.  We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment.  You may cancel your order at any time prior to shipping.

Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time.  Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise.  You will only be charged for products contained in a given shipment, plus any applicable shipping charges.  You will only be charged for shipping at the rate quoted to you on your purchase receipt.  The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

Payment – Credit Cards and Paypal

We accept the following credit cards: Visa, MasterCard, Discover, and American Express.  You may also make payment(s) via Paypal.  There is no surcharge for using your credit card to make purchases.  Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you).  Incorrect information will cause a delay in processing your order.  Your credit card will be billed upon shipment of your order.

Payment – Money Orders, Cashier’s Checks, Company Checks, & Personal Checks

We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only.  Orders are processed upon receipt of a money order or cashier’s check.  For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed.  We cannot guarantee the availability of a product by the time funds clear or payment is received.  We will charge a $25 fee on all returned checks.

Payment – Purchase Orders

We do accept Purchase Orders for payment.  We must approve your organization for credit terms and conditions.  We have the right to refuse credit terms to organizations that do not meet or exceed our credit requirements.  Standard purchase order terms are net 30 days.  We do not provide any credit terms to customers outside the United States.  International customers can use bank wires, credit cards, or PayPal to make purchases.

Taxes

Our Store is configured to automatically charges and withhold the applicable sales tax for orders to be delivered to addresses within the same state as our locations.  For orders shipped to other states, customers are solely responsible for reporting all sales taxes or other taxes.

Warranty and Guarantee

All products shipped are covered by their manufacturer’s warranty or guarantee.  Product warranty/guarantee specifics are usually located in the product packaging.  If a product fails to perform as warranted, please contact the manufacturer.

Typographical and Computer Errors

We work very hard to eliminate store errors and provide the most updated product information and pricing. With thousands of products and SKUs everything will not be 100% perfect. In the event a product is listed at an incorrect price due to typographical, computer error, or error in pricing information received from our suppliers, we have the right to refuse or cancel any orders placed for product listed at the incorrect price. We have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will immediately issue a credit to your credit card account in the amount of the incorrect price. If you feel the pricing is incorrect after you placed an order, please send your order number and contact information to us. We will do our best within reasonable efforts to resolve any site errors. If we can’t resolve the situation, we will request you return the unused & undamaged product in the original packaging to us within 5 business days and we will provide a full refund.

Pricing is Subject to Change without Notice

We work with many manufacturers and carry thousands of products.  The manufacturers determine when to change prices.  Sometimes we have timely notice of pricing changes and sometimes we do not.  Price updates are a continual process and products can price at any time.  We will always do our best to update product prices to ensure a quality and reliable experience from our company.

Privacy and Content on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices.  Please consult each site’s privacy policy.  We are not responsible for the actions of third parties.

This store may contain links to other sites on the Internet that are owned and operated by third parties.  We have no control over third party sites and are not responsible for the operation of or content located on or through any such site.

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose.  No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission.  All rights not expressly granted herein are reserved.  Any unauthorized use of the materials appearing on this site may violate copyright, trademark, and other applicable laws and could result in criminal or civil penalties.

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order and ordering notes, regardless of whether we sign them or not.  We reserve the right to make changes to this site and these Conditions at any time.