Shipping & Returns

Shipping

Our standard shipping fees only applies to products that are standard size, standard weight, and non-hazardous materials.  Hazardous materials products have specific shipping assigned to them or it is calculated after the order based on the fee from the shipping company.  Products that are oversized, heavy, or require a freight shipping are excluded from our free shipping offer.  Products that are oversized, heavy, or require a freight shipping are: 1) designated outside of our standard shipping fees and have a specific shipping fee assigned to them which shows in the checkout cart or 2) they are designated a product that requires freight shipping.  Freight shipping fees are calculated by the freight shipper and are passed on without any increases.  Freight shipping is normally calculated based on several variables such as weight, size, delivery method, and delivery location.

Standard shipping in the contiguous United States will be provided by Fed Ex Ground or UPS.  For additional states and territories in the United States, we have a standard shipping fee of $75.00.  The shipping fee could be higher or lower based on the size and weight of the order.

We ship items Monday – Friday within 24 hours of payment provided the product ordered is in stock.  Orders are not processed or shipped on Saturday, Sunday or major US holidays, except by prior arrangement.  We cannot guarantee when an order will arrive.  Consider the shipping time as an estimate.

In order to reduce shipping costs and to get products to customers as quickly as possible, we ship from many warehouses located around the USA and Middle East and Some part of Europe.  Many of our warehouses, logistics companies, and manufacturers use specific shippers such as FedEx because of the service they deliver in their area.  We request them to use their best method that ships the order as quickly as possible.  If their chosen method is UPS and you have chosen FedEx we will pay any difference in cost but not charge you. 

We reserve the right to use alternative shippers such as the post office, local courier, etc. if we deem it more appropriate for your order.  However, you will not be charged any additional fees without first receiving an estimate and request to approve the charge.  We have encountered a few rare situations where there was only one shipper available who delivered to that area and in that case we used that carrier.  If you have a unique situation please indicate such in your Customer Comments section and we will do our best to honor your request.

For international shipping, please be advised that Brokers Fees, Customs Duties, and/or Taxes are not included in the listed purchase price.  We will always seek your expressed permission with explanation of additional charges before applying them to your purchase.  Please be advised that if you discover an error prior to receiving an item purchased or upon receipt you determine an item ordered is incorrect or not what you wanted please notify us directly as soon as possible.

Do not refuse delivery at the door for an item that is incorrect or that you changed your mind about prior to contacting us first so that we can arrange safe return of inventory.  If an order that you legitimately placed is refused at the time of delivery you will be subject to pay the total cost of shipping to deliver and return the freight plus a 25% restocking fee.

Returns

As of March 1, all PPE, disinfectants, and Corona Virus-related products can’t be returned or refunded per our terms of service.  These orders are not cancellable with the manufacturers due to high demand.

Returns are subject to our acceptance and approval.  If an item you received is not the item you ordered, is damaged, or incomplete (missing parts), or defective due to defects in manufacturing please notify is within 7 days by phone, fax, or email to request replacement or refund.  If you notify us after 7 days we may accept the return but you will be subject to a 25% restocking fee.  If you wish to return an item because it is no longer needed or wanted please contact us in 7 days and subject to our acceptance, we will issue an Return Merchandise Authorization, and you will be refunded minus 25% restocking fee.  Shipping fees are not refundable.

Fulfillment mistakes that we make resulting in the shipment of incorrect product(s) to you will also be accepted for return 14 days from the date of purchase.

Items must be returned in the condition in which they arrived and in their original packaging.  Before returning, you must first obtain a Return Merchandise Authorization code within the return period stated above.  A 25% restocking fee will apply to all returns that are not defective or fulfillment mistakes.

Please be advised that if you discover an error prior to receiving an item purchased or upon receipt you determine an item ordered is incorrect or not what you wanted please notify us directly as soon as possible.  Do not refuse delivery at the door for an item that is incorrect or that you changed your mind about prior to contacting us first so that we can arrange safe return of inventory.  If an order that you legitimately placed is refused at the time of delivery you will be subject to pay the total cost of shipping to deliver and return the freight plus a 25% restocking fee.

Certain items are non-returnable.  Custom manufactured items, items requiring refrigeration during transport, any product exposed to blood and/or other body fluids that could be infectious or contagious.  Contact us if you have any questions about specific products.

Certain items cannot be returned if opened or used.  Any items that could be potentially infectious or contagious after using cannot be returned.  For example, items such as wound care, skin products, incontinent briefs and underpads, needles and needle disposal, surgical blades, gloves, cannulas, thermometers, stethoscopes, and related items.